Contact information

Last updated: June 2026

Whether you have a question about a product, need to track an order, or want to arrange a return, our team at LumiSkin Lab is ready to help.

Contact Details

• Email: contact@lumiskinlab.shop

• Contact form: https://www.lumiskinlab.shop/pages/contact

• Business address: Carrer d'Antoninus Pius 210, Terrassa, B 08224, Spain

Response Times

• Email enquiries: Within 1–2 business days

• Contact form: Within 1–2 business days

Business Hours

Monday – Friday: 9:00 AM – 5:30 PM (CET/CEST)

Saturday – Sunday: Closed

Spanish & UK Public Holidays: Closed

Order Enquiries

Please include your order number when contacting us about an existing order. This allows us to locate your order quickly and resolve your query efficiently.

Returns & Complaints

For return requests, email us with your order number and reason for return. We acknowledge all complaints within 2 business days and aim to resolve them within 10 business days.