Anti-Misrepresentation Policy

Our Commitment

LumiSkin Lab is committed to providing accurate, transparent, and honest information across all product listings, pricing, availability, and business communications. This policy ensures compliance with Google Merchant Centre requirements and the UK Consumer Protection from Unfair Trading Regulations 2008.


Product Accuracy

  • All product titles, descriptions, dimensions, materials, and images accurately represent the item sold

  • Specifications are sourced from manufacturers and updated regularly

  • No misleading images, deceptive copy, or exaggerated claims are used

  • Product variations (size, colour, material) are clearly labelled

  • Assembly requirements are clearly stated on each product listing


Pricing Accuracy

  • All prices are in GBP (£), inclusive of VAT where applicable, and match prices shown at checkout

  • Our GMC product feed prices are synchronised with live website prices at all times

  • We do not inflate original prices to create false discount impressions

  • Promotional pricing is genuine, time-limited, and clearly dated

  • All shipping costs are transparently displayed before checkout is completed


Stock & Availability

  • Products are only listed as "In Stock" when genuinely available to ship within the stated timeframe

  • Out-of-stock items are clearly labelled and cannot be purchased

  • Customers are notified within 24 hours if an ordered item becomes unavailable after purchase


Business Identity

  • LumiSkin Lab operates transparently with its registered business address at Carrer d'Antoninus Pius 210, Terrassa, B 08224, Spain

  • Contact email — contact@lumiskinlab.shop — is accurate and kept current across all platforms

  • We do not impersonate other brands or retailers

  • All stocked brands (e.g. Artisan Furniture) are genuine and accurately represented


Compliance & Corrections

Any identified inaccuracy in listings, pricing, or business information is corrected within 24 hours of discovery. This policy is reviewed regularly to ensure ongoing GMC compliance.


Report a Concern

Contact us at contact@lumiskinlab.shop if you believe any information on our website is inaccurate or misleading. All reports are investigated promptly.